Frequently Asked Questions
Will I receive fresh seafood?
Absolutely. Freshness, purity, and quality are at the core of everything we do. Operating directly from the Karachi Fish Harbour, we deal exclusively in wild-caught, fresh seafood. All items are sourced, cleaned, and dispatched regularly to maintain top-tier freshness.
Note: In rare cases, our commitment to quality may cause slight delays, but we never compromise on freshness.
How do I place an order?
Simply browse our seafood categories or use the search bar to find your favorite items. Select your desired product, choose the quantity and cutting preferences, and proceed to checkout.
You can also leave any special instructions in the customer notes section. Once your order is placed, you’ll receive a confirmation email with all the details.
You can also leave any special instructions in the customer notes section. Once your order is placed, you’ll receive a confirmation email with all the details.
What types of seafood do you offer?
We offer a wide variety of both local and imported seafood, including:
- Sea and freshwater fish
- Prawns, crabs, lobsters
- Oysters, mussels, squid, and octopus
- Imported delicacies like salmon, scallops, and caviar
Which cities do you deliver to?
- Karachi: Home delivery available
- Other cities: Railway station delivery is available in Quetta, Hyderabad, Sukkur, Multan, Faisalabad, Lahore, Islamabad, and Rawalpindi
Note: Courier services do not accept seafood due to its perishable nature. Advance online payment is required for out-of-Karachi orders.
How do you ensure freshness during delivery?
- Karachi deliveries: Seafood is transported in temperature-controlled boxes via motorbikes.
- Other cities: We use insulated Thermophore boxes with ice and airtight wrapping to maintain freshness during railway transit.
What is the minimum order requirement?
- Karachi: Minimum 2 kg (per item)
- Other cities: Minimum 4 kg total, with at least 2 kg per item
How is the seafood priced?
All prices are based on the gross (uncleaned) weight. The final net weight may vary depending on the cut and size of the seafood.
Any net-weight-based offers will be clearly mentioned on the product page.
What are the delivery charges?
- Karachi: Rs. 300
- Rs. 400 for Gulshan-e-Maymar, Naya Nazimabad, and Saadi Town
- Other cities: Rs. 1,500 (railway station delivery)
Do you offer same-day delivery?
No. We operate on a fresh sourcing model and do not stock seafood.
- Karachi: 1–2 working days
- Other cities: 3–4 working days after payment confirmation
What is your return or refund policy?
Due to the perishable nature of seafood, returns are only accepted at the time of delivery. Please inspect your order when it arrives. Once accepted, no claims can be made afterward.
Do you have a physical store?
No. SeaFresh.pk operates directly from the Karachi Fish Harbour and does not have any retail outlets. This allows us to deliver seafood that’s as fresh as it gets.
How should I store the seafood once received?
Refrigerate or freeze the seafood immediately after delivery. For best results, use airtight containers or vacuum-sealed bags to preserve freshness and shelf life.
Can I change or cancel my order?
Yes, as long as the order hasn’t been processed for delivery. Please contact us via phone or WhatsApp as soon as possible to make changes or cancel your order.
Do you follow sustainable seafood practices?
Yes. We are committed to sustainability and work with trusted suppliers who follow responsible fishing methods. This helps protect marine ecosystems and ensures long-term availability.
Can I track my order?
Absolutely. Once your order is confirmed, you’ll receive a tracking number via email or WhatsApp so you can follow its journey in real time.
What are your customer service hours?
Our team is available Monday to Saturday, 10:00 AM to 6:00 PM.
Feel free to reach out via phone or WhatsApp for any support you need.