Our Process
At SeaFresh, we’re committed to delivering the finest, freshest seafood straight to your doorstep. Here’s how we make sure your experience is smooth, transparent, and completely hassle-free.
01
Placing Your Order
You can place an order through our website or social media channels. During checkout, you’ll be asked to provide:
Your preferred cutting and packing options
A complete delivery address
A valid contact number for confirmation
Please note:
All prices are based on the gross (pre-cleaning) weight of the seafood (e.g., whole fish, prawns, crabs, lobsters). Because seafood is a natural product, the final net weight may vary slightly. For example, an exact 2 kg Red Snapper may not always be possible.
Please note:
All prices are based on the gross (pre-cleaning) weight of the seafood (e.g., whole fish, prawns, crabs, lobsters). Because seafood is a natural product, the final net weight may vary slightly. For example, an exact 2 kg Red Snapper may not always be possible.
02
Order Confirmation
Once your order is placed, you’ll receive a confirmation email with the following details:
Estimated delivery time
Payment instructions (based on your location)
Tracking information
Important:Your order is officially confirmed only after we speak with you directly to verify all details. This ensures your order is processed accurately and without errors.
Important:Your order is officially confirmed only after we speak with you directly to verify all details. This ensures your order is processed accurately and without errors.
03
Order Processing
After confirmation, your order goes to our expert team at the Karachi Fish Harbour. We handpick only the freshest available catch.
Fulfillment is based on daily market availability
If your selected item is unavailable or delayed, we’ll inform you right away and suggest alternatives
You’ll receive updates throughout the process so you’re always in the loop
04
Cutting, Packing & Delivery
Once sourced, your seafood goes through cutting and packing exactly as per your instructions:
Hygienically packed in sealed zipper bags
Chilled in commercial-grade chillers for 2–3 hours to lock in freshness
Carefully prepared for delivery
Karachi: Home delivery right to your door. Our rider will coordinate with you directly.
Other Cities: Shipped via train in a temperature-controlled thermopore box with ice. You’ll collect the package from the designated railway station in your city.
Delivery Details
05
Billing & Payment
Before dispatch, you’ll receive an invoice via WhatsApp. In line with our eco-friendly values, we don’t use printed invoices.
Karachi: Cash on Delivery or Bank Transfer (must be completed before receiving your order)
Other Cities: Advance payment is required before we begin processing